Experience exceptional customer service designed to meet your needs promptly and efficiently. Our dedicated team is here to provide support, answer your questions, and ensure a seamless experience every step of the way.
In case you want to lodge a complaint regarding any area of our services / operations to us, the following detail will guide you through the process.
You may also give us your feedback, suggestions or any improvement in any service areas through the following
channels:
iftakaful@pakqatar.com.pk
gterm.operation@pakqatar.com.pk
bancatakaful@pakqatar.com.pk
ghealth.operation@pakqatar.com.pk
Online: Click here for online feedback form
Printable form: Click here to download, and send the form addressed to the Compliance Department at the
following address:
Pak-Qatar Family Limited (Head Office)
102-105, Business Arcade, Block # 6, P.E.C.H.S., Shara-e-Faisal, Karachi – 75400
Phone (92-21) 34311747-56 | Fax (92-21) 3486451
Your feedback will help us to ascertain that our team is geared up to meet your expectations. Taking this
opportunity we would like to express our gratitude for choosing Pak-Qatar Family Takaful Limited to provide
Shariah Compliant Investment and Takaful Coverage to you and your loved ones.
In case you want to lodge a complaint regarding any area of our services / operations to us, the following detail will guide you through the process.
Mr. Kashif Rasheed,
Incharge Complaint Cell
Address: 102-105, Business Arcade, Plot # 27-A, Block 6, P.E.C.H.S., Sharea Faisal, Karachi. 75400.
Phone: 021-38798550
Email: kashif.rasheed@pakqatar.com.pk, complaints@pakqatar.com.pk
Address: 2nd Floor, Pakistan Red Crescent Society, Annexe Building, Plot # 197/5, Dr. Doud Pota Road, Karachi.
Phone: 021-99207761-62
Website: www.fio.gov.pk
Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach FIO
Mr. Kashif Rasheed,
Incharge Complaint Cell
Address: 102-105, Business Arcade, Plot # 27-A, Block 6, P.E.C.H.S., Sharea Faisal, Karachi. 75400.
Phone: 021-38798550
Email: kashif.rasheed@pakqatar.com.pk, complaints@pakqatar.com.pk
However, in case the Takaful (Islamic Insurance) company/operator fails to address your grievance, you may file your complaint with other external independent forums as mentioned below.
Address: Specialized Companies Division, 5th Floor, State Life Building No. 2, Wallace Road, Off. I. I. Chundrigar Road, Karachi.
Direct No.: 021-99002021
UAN: 021-111-117-327
Email: sdrc.khi@secp.gov.pk
Note: Policyholders belonging to provinces of Sindh and Balochistan may approach this Committee.
Address: Company Registration Office – Lahore, Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore.
Direct No.: 042-99014050
UAN: 042-111-117-327
Email: sdrc.lhr@secp.gov.pk
Note: Policyholders from all districts of Punjab except Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock may approach this Committee.
Address: Insurance Division, 3rd Floor, NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad.
Direct No.: 051-9195391
UAN: 051-111-117-327
Email: sdrc.isb@secp.gov.pk
Note: Policyholders belonging to Islamabad Capital Territory, Khyber Pakhtunkhwa, Gilgit Baltistan, Azad Jammu & Kashmir, and the western side of Punjab (i.e. Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock districts) may approach this Committee.
Complaint against Takaful Company may also be filed with the Securities and Exchange Commission of Pakistan (insurance regulator in Pakistan) at the following address:
Securities and Exchange Commission of Pakistan (SECP)
Address: NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad – 4400, Pakistan.
Phone: Toll free 080088008
Email: complaints@secp.gov.pk
Website: https://sdms.secp.gov.pk/ (for online filing of complaints)
| SR# | COMPLAINT PROVINCE | JURISDICTION |
|---|---|---|
| 1 | Sindh | District & Session Judge Karachi (Central) |
| 2 | KPK | District & Session Judge Peshawar |
| 3 | Punjab | District & Session Judge (All Districts) |
